Shipping information

Everyone at Mrs. Scherer’s Cookie Dough Treats values you as our customer. Our family recipe for edible cookie dough is made with pride. We ship our treats refrigerated to have them arrive perfectly to you. When your Cookie Dough Treats arrive, take them out of the shipping container and place the inner box into your freezer. Your Cookie Dough Treats will keep frozen for up to 12 months. Our edible Cookie Dough Treats can be served frozen or chilled.   We ship FedEx to all 50 states (1 - 3 days in transit.) We do not ship to P.O. Boxes.

When we ship:

We ship MONDAY, TUESDAY & WEDNESDAY w/ edible cookie dough arriving in 1-3 days. Our cut off time is 9AM CENTRAL. Orders placed after 9AM CENTRAL will ship on the next shipping day. If you place your order on Wednesday, after 9AM CENTRAL, your order will NOT ship until the following MONDAY.

Overnight shipping and shipments to Alaska and Hawaii are available for an additional charge. Please call for rates and information at 630-215-3099.

RUSH ORDERS - Overnight shipping is available Monday through Friday for an additional charge. 

We do not ship & there are no deliveries on: New Year's Eve, New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.

Refund Policy:

Like opinions, tastes differ. We are very sorry if you were expecting a less-sweet treat or cookie dough that looked differently than the one you received. We do not send replacement Cookie Dough Treats or issue refunds in these cases.

Refunds are not given for:

  • Wrong address
  • Acts of God
  • Problems not related to or caused by Mrs. Scherer’s Cookie Dough Treats
  • Not following handling and thawing instructions
  • A cake sent to someone who is out-of-town
  • Arrival time on day of delivery. FedEx has until 10pm to deliver